Delivery and Payment Policy
Welcome to our website www.quantum-tech.ro. We strive to provide a pleasant and efficient shopping experience. This policy describes the terms and conditions applicable to the delivery and payment of products ordered from our online store. We deliver exclusively within Romania and use only courier services to ship orders. In certain cases, delivery may be made directly from our suppliers, and your personal data (such as your delivery address and contact details) will be passed on to these suppliers for the sole purpose of facilitating delivery.
1. Delivery Areas
· We deliver products only in Romania, including urban and rural areas covered by our courier partners.
· We do not offer international deliveries or deliveries outside Romania.
2. Delivery Methods
· All deliveries are made by courier services. We do not offer personal pickup options or other shipping methods.
· You can choose one of the following courier partners when placing your order (e.g., Fan Courier or Sameday).
· The courier is selected when completing the order through the online store interface, and availability may vary depending on the delivery address.
· In certain cases (e.g., bulky products or products from external stocks), delivery may be made directly from our suppliers using the aforementioned courier services. You will be informed in the description.
3. Delivery Costs
· Standard delivery: The cost is 25 lei (VAT included) for all orders with a total value of less than 1000 lei.
· Free delivery: For orders with a total value of 1000 lei or more, delivery is free, regardless of the courier chosen or direct delivery from the supplier.
· Delivery costs are automatically calculated in the shopping cart and displayed before payment is completed.
· We do not charge additional fees for packaging or handling.
4. Delivery Time
· The estimated delivery time is approximately 2 business days from the moment the order is picked up by the courier (or supplier, in the case of direct deliveries).
· Order processing and pickup by the courier usually takes 1-2 business days from payment confirmation (depending on the time the order was placed and product availability).
· The total delivery time may vary depending on external factors such as weather conditions, public holidays, order volume, or logistical issues with the courier/supplier. We are not responsible for delays caused by these factors.
· You will receive a confirmation email with tracking details once the order has been handed over to the courier.
5. Order Tracking
· Once the parcel has been picked up by the courier or supplier, you will receive a tracking code via email or SMS.
· You can check the delivery status directly on the website of the chosen courier (Sameday or Fan Courier) using the code provided. The order status can also be viewed in your account.
6. Delivery and Receipt of the Package
· Delivery is made to the address specified in the order. Please ensure that the address is correct and complete to avoid delays.
· The courier or supplier will attempt delivery once. If you are unavailable, you will be contacted to reschedule, or the package may be returned to us (which may incur additional costs).
· Upon receipt, check the integrity of the package in the presence of the courier. If you notice any damage, refuse the package and contact us immediately.
7. Payment Methods
We offer flexible payment options to facilitate your purchases. The available methods are integrated into the PrestaShop system:
· Bank transfer: Payment is made by bank transfer to our account after receiving the proforma invoice. You will receive the proforma invoice by email immediately after placing your order. The order will be processed and shipped only after payment confirmation (usually within 1-2 business days of receiving the funds). Bank account details will be specified on the proforma invoice.
· Payment by card on delivery: You can pay by card directly to the courier upon delivery. This option is only available for Sameday or Fan Courier deliveries and involves the use of a mobile POS terminal provided by the courier. Please ensure you have your card ready at the time of delivery. Note: Cash on delivery is not available for all products or areas; please check availability in your shopping cart.
All payments are processed in lei (RON) and include VAT. Check the availability of payment methods in your shopping cart, as some may be restricted for direct deliveries from suppliers. If you have any questions about payment, please contact us before placing your order.
8. Delivery or Payment Issues
· If you encounter any issues (such as delays, lost packages, or payment errors), please contact us at comenzi@quantum-tech.ro or <>, providing your order number.
· We reserve the right to change our shipping partners, payment methods, or the terms of this policy with prior notice on the website.
This policy is valid from 03/16/2026 and may be updated periodically. For any additional questions, our support team is at your disposal. Thank you for choosing our store!